SSA/Case Management

What is Service and Support Administration?

SSA Case ManagementThe Service and Support Administration Department assists individuals and their families to identify needs and obtain the supports necessary to meet those needs based on the available resources. SSAs serve as the primary point of coordination and work closely with the individual, their family, and other staff to develop and implement services that will enable the individual to acquire new skills as they need and prefer.

SSAs are responsible for:

  • Needs assessment
  • Development of individual service plans
  • Coordinating services
  • Reviewing the provision of those services
  • Assisting in the selection of providers

The SSA Department is also responsible for:

  • Serving as an information and referral contact to respond to questions and requests from individuals in the community regardless of their eligibility for services
  • Providing crisis intervention and necessary emergency services to individuals and their families
    on a 24 hour basis – Call 419-302-8825
  • Assisting in the reporting, review and prevention planning of Major Unusual Incidents, which would include alleged abuse, neglect, or other unusual incidents involving individuals with developmental disabilities

Click Here for helpful information about the role and responsibilities of Service and Support Administration